To keep things as convenient as we can, we have worked to ensure the following things will not change through this process.

• Pre-authorized transfers, deposits and withdrawals. Any recurring payment or deposit you have setup current, will carry over to your new account.
• Bill Payee Information. The accounts you have setup in your online banking will be brought over, and will function the same way.
• Debit Card and PIN. You will be able to use your existing debit card and PIN as you have it today.
• Cheques. You will be able to use your existing cheques.

In merging our two credit unions, we need to align our technology systems in every location. While there are few areas in which this needs to happen, the most significant (and most critical to member service) involves our banking systems. These systems house all of the important information about accounts, deposits, loans, interest, and more. Merging these two systems is a very precise process, and requires us to be offline for a short period. 

 

The successful completion of this process will align us a single credit union, capable of serving any member from any location.

If you were a personal member of both East Kootenay Community and Heritage Credit Union, your memberships will be combined into one, and your EKC member number will be what you keep moving forward.

 

If you have business memberships in both, those will not be combined. Instead, any business account you had with Heritage Credit Union will be transferred into a new business account with StellerVista.

Members and businesses will receive their new member number by mail, prior to October 16^th. This piece of mail will be important to keep as it includes your member number and the process, unique to you, that will be involved in logging on to online banking.

 

If you do not receive your member number by mail, or if you misplace it, you can visit or contact your branch for assistance.

Our communication of all changes will be plentiful, including direct mail, online content, direct email, statements, online banking and in-branch. If you wish to get more direct updates, please ensure your email on file with us is correct – you can do this by phone, in-person, or by emailing us at HCU@Heritagecu.ca.